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Approval email

Robert Hallatt's Avatar

Robert Hallatt

15 Aug, 2014 06:49 PM


We are using Better Workflow and one thing that I notice is that the URL in the approval email is not functioning correctly. For some reason, the URL breaks onto a second line which makes it impossible to click on and use in the email. I have attached a screen shot for you and when you see it, it will make more sense to you. How can this be fixed?


  1. Support Staff 1 Posted by Malcolm Elswort... on 18 Aug, 2014 09:29 AM

    Malcolm Elsworth's Avatar

    Hi Robert,

    The email sent by BWF is plain text and the URL is on a single line. The breaking you are seeing here is something your email client (Outlook) is doing when is formats this.

    Unfortunately there isn't anything we can do to force Outlook to displays URLs correctly - it's a well documented issue.

    Sorry we can't help out this time.

    Best wishes,

  2. 2 Posted by Robert Hallatt on 18 Aug, 2014 02:29 PM

    Robert Hallatt's Avatar

    No worries Malcom. I found a way to fix the problem in the source code.

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