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Missing Buttons, Entry Stuck in Draft State

Grover's Avatar

Grover

03 Dec, 2014 03:32 AM

Every so often, my authors end up with an entry with a state of "draft, Draft." When this happens, all buttons aside from "Save and Preview" disappear. Clicking the Save and Preview button yields an error for every required field, even though there is content in the field. The checkbox in the EE standard Edit Entries view is also disabled, leaving us with an entry this is undeletable.

Any ideas what's going on? Troubleshooting steps? I can't replicate the issue, it just happens every once in awhile and the only workaround is to just recreate the post and make sure the live templates never show drafts.

EE 2.7.2
BW 1.6.3

  1. Support Staff 1 Posted by Malcolm Elswort... on 04 Dec, 2014 02:59 PM

    Malcolm Elsworth's Avatar

    Hi there.

    Unfortunately this is a known issue and so far we have been unable to find the exact conditions which trigger it.

    It should be impossible to change the status of the live entry when you have a draft, but somehow it does happen from time to time and this is the result.

    The best way to fix it is to update the status of the live entry directly in the exp_channel_titles table in the database. If this is impossible, you can disable BWF from that channel which will re-active the native status select.

    We are working on a new version which will hopefully address this.

    Best wishes,
    Malcolm

  2. 2 Posted by Onstuimig on 08 Feb, 2016 08:54 AM

    Onstuimig's Avatar

    We are having exacly the same problem with BW 1.6.5 (EE 2.9.2) on a client's site. It also seems to happen randomly.

    Is there any information we can give you that might help fix this problem?

  3. Support Staff 3 Posted by Malcolm Elswort... on 10 Feb, 2016 01:32 PM

    Malcolm Elsworth's Avatar

    HI Jeroen,

    I'm sorry to hear you are having this problem.

    As we mentioned above - it 'should' be impossible for this to happen via the CP. Are you using Channel Form to make updates to an entry?

    As for a fix updating the status in the exp_channel_titles database table is by far the easiest route. If that's not an option then you will need to disable BWF for that channel - manually edit the entry's status and then re-enable it.

    Sorry we can't provide any information as to a cause.

    Best wishes,
    Malcolm

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