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webmaster's Avatar


01 Sep, 2015 12:26 AM

I'm in the process of testing and setting up Better Workflow on the newest version of EE and when an editor submits an edit to a page the HTML is converted into plain text.

There are minimal plugins installed, Structure is one of them.


  1. Support Staff 1 Posted by Malcolm Elswort... on 04 Sep, 2015 11:03 AM

    Malcolm Elsworth's Avatar

    Hi There,

    I'm sorry you are having issues with BWF.

    Could I ask you to check our support guidelines here and provide a little more information about your set up

    In particular, we need to know what type of field you are experiencing this issue with.


  2. 2 Posted by webmaster on 09 Sep, 2015 10:38 PM

    webmaster's Avatar

    Sorry for the lack of info. In addition to the html not rendering we didn't notice an email come through either, just a notification in EE that there was a pending approval.

    The page is built using Grid fields.

    Example of what happens after approval:
    Example of what page should look like:
    EE Version: 2.10.1
    BWF: 1.6.5
    Server: Apache, PHP 5.6.12
    Other plugins: Structure 3.3.17
    Web Address:
    Browsers: Chrome, Firefox, Safari (all latest versions)

  3. Support Staff 3 Posted by Malcolm Elswort... on 11 Sep, 2015 10:35 AM

    Malcolm Elsworth's Avatar

    Hi there,

    Thanks for the additional information. I'm afraid that Grid is not a
    supported field-type - this is almost certainly causing your issues. Is
    there anyway you could switch to using Matrix?

    Best wishes,

  4. 4 Posted by webmaster on 11 Sep, 2015 08:50 PM

    webmaster's Avatar

    Nope, how do we request a refund for this plugin?

  5. Support Staff 5 Posted by Malcolm Elswort... on 12 Sep, 2015 12:53 PM

    Malcolm Elsworth's Avatar

    Really sorry about this - you can get a full refund via Devot-ee,

    Best wishes,

  6. Malcolm Elsworth closed this discussion on 24 Sep, 2015 01:43 PM.

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